01
Capture the experience
The guest scans a QR code, taps an NFC card or follows a link — at the point of experience.
ROC RevenueGuest reputation & insight platform
Guest reputation & insight platform
Turn every guest experience into insight, reputation and revenue.
Capture feedback at the point of experience, resolve service issues privately and help satisfied guests continue to the review platforms that matter.
Under 60 minutes to install
No training required
Designed around your brand
Reputation, made operational
Know how the guest feels before they leave.
ROC Reviews connects discreet QR and NFC touchpoints with a simple feedback journey. Your team gains real-time insight, while positive experiences can continue naturally to your preferred public review channels.
Every touchpoint, tailored to your hotel.
Table signs, standees, cards, badges and stickers can be adapted to your brand, language and guest-experience tone.
How ROC Reviews works
Simple for the guest. Valuable for the team.
02
Understand the guest
Private-first feedback gives your team useful detail while the guest is still on property.
03
Take the right action
Satisfied guests can continue to selected review platforms; service-recovery feedback stays with your team for follow-up.
A proven operating tool
Feedback that moves beyond a score.
Staff motivation & incentives
Track performance at individual level and recognise the people creating standout guest experiences.
First-party guest insight
Collect consented contact details and useful feedback for service follow-up and future engagement.
Stronger online visibility
Build a healthier flow of authentic reviews that supports trust, ranking and conversion.
Service recovery
Surface concerns privately and early, giving the team an opportunity to respond before issues escalate.
Average three-month results
Measured across hospitality and service-management groups.
3×
More positive reviews
Increase review volume to strengthen visibility and booking confidence.
65%
Fewer negative reviews
Identify dissatisfaction early and give teams the chance to recover the experience.
12×
Guest data capture
Build consented first-party audiences for repeat visits and marketing.
300%
More issues prevented on site
Capture and act on feedback before a service failure becomes a public complaint.
+14
Places in search ranking
Grow review momentum to improve discoverability and guest trust.
In operation
From reactive feedback to measurable performance.
Operational risk
Aimbridge International
The challenge
Service issues were often identified after complaints or public reviews, increasing operational risk and potential penalties.
The outcome
On-site teams gained the ability to capture and act on guest feedback earlier, supporting service recovery and management performance.
Reputation growth
Four Points by Sheraton, Costa Blanca
The challenge
After a hotel takeover, review activity was low and the property had limited control over real-time guest feedback.
The outcome
Average reviews increased from 11 to 110, while the rating moved from 3.5 to 4.4 — supporting stronger ranking, trust and booking conversion.
Trusted across international hospitality and service management
AimbridgeHiltonMarriottFour Points by SheratonMillennium Hotels & Resorts
Free trial & pricing
See what your guests are ready to tell you.
Tell us about your hotel or group. We will respond personally with the most suitable ROC Reviews setup and pricing options.