Privacy Policy.

Information we collect

When you contact ROC, request a consultation or browse our website, we may collect the following information:

• Name
• Email address
• Phone number
• Company or hotel name
• Website analytics data (pages viewed, device, approximate location)
• Information submitted via contact and consultation forms

How we use your information

Information is used strictly for legitimate business purposes, including:

• Business communication and responding to enquiries
• Preparing tailored consultancy proposals
• Sending relevant marketing communications you have opted into
• Improving website performance, content and user experience

Data handling and protection

All information is handled with strict confidentiality and stored on secure systems with appropriate technical and organisational safeguards. Access is restricted to authorised members of the ROC team on a need-to-know basis. We never sell, rent or trade your personal data.

Cookies and analytics

Our website uses cookies and analytics tools to understand visitor behaviour and improve our content. You may control or disable cookies in your browser settings.

Third-party tools

We may use trusted third-party platforms to support analytics, marketing and client communication, including:

• Google Analytics
• Meta / Facebook Pixel
• LinkedIn tracking and Insight Tag
• CRM and contact form providers

GDPR and international compliance

ROC operates internationally and aligns its data practices with the EU General Data Protection Regulation (GDPR) and equivalent international privacy frameworks. You have the right to request access to, correction of, or deletion of your personal data, and to withdraw consent for marketing communications at any time. For clients and contacts based in Thailand, ROC also aligns its data practices with the Thailand Personal Data Protection Act (PDPA) B.E. 2562 (2019).